Mike Schepker

Support aficionado, web enthusiast, geek.

📍 St. Louis, Missouri

About

I work in customer support for a global software company here in the St. Louis area. What I've learned over two decades in this field: exceptional support experiences are what separate the companies people love from the ones they merely do business with. That's the bar I try to clear every day.

20+

Years in technology

15+

Years in customer support

98%

Customer satisfaction

Experience

Where I've worked

Momentus Technologies

Principal Support Specialist

Product Support Specialist — subject matter expert for Event Organizers

Quality Analyst — Exhibitions

Senior Client Care Consultant

SMB Creative Group

Web Designer / Support Lead — customer support, desktop support, server administration, and graphic design

Missouri State University

Lab Technician, Computer Services

Skills

What I bring

Professional

Zendesk WordPress Google Analytics Photoshop Salesforce Web Design Social Media

Personal

Team-oriented Flexible Creative Reliable Communicator Customer-centric

Education

Background

B.S. in Education (History), Missouri State University

December 2005 · Missouri teaching certification, Social Studies grades 9–12

Zendesk University

Washington, D.C. (2013) · Chicago (2014)