Mediacom is Crap
2005 March 17
For a day I had no internet service and our cable TV was very fuzzy. After talking to three different people, all who take the word “service” our of customer service, the best answer I could get was they could call us within the next 48 hours to SET UP AN APPOINTMENT to check what the problem was. Why am I paying for a service, and it is a service, in which I get nothing in return. We all had papers and speeches to write so having no internet was not a good thing. We explained to Mediacom that we are college students that are working on school assignments and we needed the net back ASAP and their response is, “maybe you shouldn’t rely on the service if it is that important.” Oh really, I shouldn’t rely on a service that I pay for, that is marketed as being reliable? Then they told us to maybe have a backup service or change services. Well, I didn’t know it was your job as a Mediacom employee to tell customers that your service is crappy and unreliable and tell them to find other services.
If we didn’t only live here for 1 more paying month, we would switch. I will NEVER use Mediacom’s crappy “service” again, and I urge everyone else not to either. Sattelite is becoming a better value, and DSL via SBC is just as good, if not better, than Mediacom.
Contact Mediacom to tell them how crappy their service is here: Contact Mediacom
I happened to see this post and wanted to invite you to contact me directly. I apologize for your inconvenience and would love to hear your story in detail so we don’t make the same mistake again.
Scott Westerman
Region Vice President
Mediacom
scottwesterman@mchsi.com
Direct Line 309 743-4100
We have been a Mediacom customer for nearly three years. Our existing service has been a good value. But, we have been waiting two-and-a-half months for installation at our satellite location. Our main location was connected in two weeks with about the same amount of construction: 400-500 yards of utility pole work and trenching. We are locked into Mediacom: We tried to get DSL, but we are too far from each provider’s point-of-presence.
The local office of Mediacom has one (1) corporate/commercial customer service representative. I’ve phone occationally to get status, but often, he isn’t in. While he does give his cellular phone number, how many of us carry our business notes and papers with us? I’ve also talked to the construction manager. I was told that the delay was caused by a slow permitting process: The local utility firm isn’t granting pole access to Mediacom in a speedy manner. This is reasonable for a short delay, but not for the amount of time we’ve been waiting. I asked for copies of correspondences between Mediacom and the utility company as proof. Nothing has been sent.
We will be at the satellite location for two years. The installation price is based on a two year contract. Ten percent of the time has elapsed. We should get a ten percent discount on the installation.
I found the direct line for Scott Westerman, Regional Vice President of Mediacom. I phoned and left messages. I received no reply. I guess he is too busy producing his three weekly podcasts.
Bruce Atkinson
Seaberg Industries
I moved to Alabama about 5 months ago into a Mediacom area. I’ve placed 26 service calls during the past 5 months reporting a sloppy installation, poor connections, and a crawling internet speed. I’ve finally gave up spending over 45 minutes per call and decided to live with this joke of a connection. Mediacom is the only broadband company in my area or else I would’ve changed services after the first month. The best download averages 800kb and my upload averages 240kb according the speedtest that mediacom suggested at speakeasy.net.
I had Mediacom for 2 1/2 years, for the first year they were great, but I’ve recently switched to DirecTV and Verizon’s new “dry-loop” DSL, which is a far better deal, and no more static.
I once had Mediacom tell me they couldn’t get to my house to fix my Internet for 12 days.
Details:
http://www.megabytesonline.net/sites/avalanchez71/index.php?p=blog/story/220
We have also been having many problems with our mediacom service. We have had the cable, phone, and internet service for a 15 months. The worst part about this whole mess is when my child was ill at school with a 103 temp and the nurse could not call us because our phone was down. Our phone and internet are down AT LEAST once a week, but in the past two weeks we were down 4 times for about 4 hours at a time. We have made so many service calls we have the number in our speed dial. We spent 1 hour yesterday on the phone trying to get back up and running, talked to 4 different people, who were ALL rude, and the last person said he was checking on it and put us on hold for 20 minutes and the hung up on us. Needless to say today we are still without a phone and will be for the next 8 days. We are so very disappointed with the ridiculous service we were provided that we are now switching to another company who had great customer service and have had tons of calls with people switching from Mediacom. Lesson learned, an extra 20.00 savings a month just isn’t worth it. I will make it a mission to tell all my friends and family this story, and by the way, about 4 of my neighbors are also switching their service.
We, too, enjoyed Mediacom for the first year we connected, that was about July/August, 2003. But the service, agents, reps, repairs, etc. have gotten increasingly worse and we are certainly ready to switch. We are retired and can find better entertainment for what we are paying Mediacom.
We moved to Missouri from Tucson, AZ. We previously had Cox Communications. It took Mediacom 3 weeks(!) to come install our cable/internet and another week and 1/2 to install phone service. Did you all know that for the same price that Mediacom charges for their high-def service Cox gave us everything we have now, plus TNT-HD, NatGeog HD, MOJO-HD, A and E HD, and MTV-HD? And that’s as of 4 months ago when we left Arizona. Mediacom is a rip off and I can’t believe how many complaints come up when you look up “Mediacom, crap” on search engines:)
It’s not just Mediacom. All of the cable tv, internet service providers have the same issues. The sad part is, the biggest problem is that their employees don’t care at all about their jobs or the company that they work for. Even if their isn’t anything they can do to help fix the problem, sometimes a good attitude makes up for that.
I am very dissapointed in my service at mediacom. I have complained in the last couple of months that some channels come in and others do not. Lifetime is one of those channels. I call my local mediacom and I get the same song and dance, they will send someone out. Well they come out and find nothing wrong on my end. Maybe their is something wrong on mediacoms end. I am currently paying 100.00 dollars a month for a service that is,well sometimes working and sometimes not. I would like a refund or discount of some kind because why should I pay for something I am not getting half the time. You are a million dollar corporation that should be serving the people who pay your wages. All we want is to be treated fairly. Don’t be so greedy!
Sincerely,
Rebecca Dewey
i live in albany, ga and mediacom is the only game in town. my folks like on the outskirts of town, in a house wired for 5 outlets, even though their are about 8 lines split from the incoming main line in the attic. signal quality is so poor out there that i removed all but 2 lines; 1 for the living room and their bedroom, which in turn is split for their tv and the internet. even then, with the digital box numerous channels dont come in, they get choppy, have blackouts and often won’t even work. with the box turned off and running off of pure cable you can see and hear the picture except for the fact that the quality is so low due to the graininess of the picture.
this low quality directly translates to the internet as well. half the time the cable modem wont hold a signal.
when i would speak with customer ’support’ when i still lived there, their first response was always ‘power cycle the modem, then the router’. the modem was in my room, split with the tv. they would claim it was a bad splitter, and i should buy a new one even though it was the splitter provided by them at the time of installation. so then i go and buy a nice new one, but still have the same problems. to get the best results i would have to disconnect the splitter and go straight to the modem and not have tv.
quality has always been just about as poor as their support. how a company can continue to operate under these conditions is just mind boggling. shame on you mediacom, shame on you.